Tuesday, November 8, 2011

Talking Leadership With Yashima White AziLove




Yashima White AziLove, Brandologist
is the founder and manager of Magnate Marketing & Consulting, LLC, a brand strategy and communications solution firm that builds powerful businesses one brand at a time.
With nearly 20 years of combined journalism and executive-level corporate marketing communications experience, Yashima now serves her corporate and solo-service small business clients as a brand consultant , professional coach and impactful speaker.


What Is Your Leadership Style?
That is a really interesting question.  I am a Wharton Grad – so when I think of leadership styles my first reaction is to consider the text book answer.  The different versions, philosophies and mantras of leadership.  However, in going deeper I am thinking more in laymen’s terms and there are a few words that embody the spirit of my leadership acumen.  First I am a MACRO MANAGER; a high level visionary leader.  I completely believe in empowering people through the power of duplication.  Funny, some people will say that they think Yashima is a Micro Manager turned Macro Manager once you have proved yourself to her. 

You Mentioned The Power of Duplication…What Do You Mean?
When I say duplication process, I really mean the maturation process.  Some people believe the power of duplication is to duplicate themselves, which means create mirror images of themselves as a leader. That’s not what I mean.  Maturation is first developing the greatness of what’s on the inside of whomever that individual is, and lastly duplicating a skillset, a proficiency and a “spirit” in them that will live thru their authentic self.

Maturation in the meaning of nurturing…like a mother and their child.  As a parent, you don’t attempt to make that child you, you want the child to exceed you.   As a parent, you identify what your child’s gifts and talents are, and infuse them with the spirit and core values of the family and they go onto live that thru whoever their authentic self is.  

My leadership style is not to make more Yashima’s…the world doesn’t need more Yashima’s – the world needs people to be who they are with the spirit that is infused of Yashima.

Why Do Leaders Try To Duplicate Themselves In People?
Ego, insecurity and/or lack of know how.  The lack of know how in knowing how to develop people. So, as a leader, we tend to think we (leaders) are the best at what we do, and therefore, when we develop people, we want them to be more like us and therefore, they will be great too. Ego plays in that as well.

The real power of a leader is not in multiplying your assets, the real power is the ability maximize whatever the skill or talent is in others and having them work collaboratively to bring about the vision that you have created as a leader.  The ability is to get the right people on the bus and have them maximize their skillset and put them to work on whatever the vision you have as a leader – that is success. 

Define The Transition Of A Micro Manager Turned Macro Manager?
What is true of me, and what I want to believe is true of good leaders is that you know them that labor with you…that work with you.  For me to be a Macro Manager, I have to believe and know that I can trust someone with the task.  I only know that I can trust you with the task because I know of your work, of your character, of your work ethic so it takes time to develop that trust. So, I like to say it is more of a tiered process of leadership that says you will know me first as a Micro Manager, and note that as you prove yourself I return to my greatest sweet spot and allow you to do what it is you do autonomously. This allows me to be a visionary again and take back the place where I maximize my greater self. 

How Important Is Trust When Leading?
Build trusting is very important to a leader.  I grew up in a Pastor’s household and my very earlier understanding of leadership has that context.  The core values of trust, loyalty and honesty are infused in my being – they are 3 of my highest ranked core values.  I look for that essence in other people and  it is the foundation in all of my relationships.  It rests in “Can I trust you…”   “I trust you because you are honest  - and that honesty in you speaks to a loyalty that transcends anything that happens.”  A lot of stuff happens in the business world, but I have got to believe that my team is loyal to me.  That they will not throw me under a bus.

It starts with loyalty to the company.  Then, loyalty to the department, and finally, loyalty to me as a leader…in that order.  The company’s mission and Yashima’s mission should be synergistic.  My motives are to propel the company and propel the department.  Your own goals, plans strategies are to excel the department and when your department is successful, it will only help the success of the company. 

Is A Leader’s Job Ever Finished?
That’s a loaded question…  Here is what I believe - in every human there is a spirit that speaks to you, that tells you if your work is  done.  The WHY becomes the question I think.   Either my work is truly done or I feel ineffective and it is time for me to change strategies.  You see - the WHY is the core of your question. 

You also need to ask yourself, “How much of how I’m feeling is about me, the work, or the organization?  Is it totally an ego thing – I am not getting my way.  You have to start asking yourself those introspective questions.  Am I being that bratty kid that can’t get my way? 

I also believe leaders need to define success for themselves at the start of role so when they get to a crossroads they can ask themselves – have I actually fulfilled my intention? – have I achieved success in this environment?  If that checklist has been fulfilled, then I probably fulfilled my task. 

The work of leaders is never done, but the role will absolutely have an expiration date.  Few CEO can be a CEO for a company from beginning to end.  No creative person still has the fire or creative ingenuity for an organization from beginning to end.  People take you from one season to another.  You should always be asking yourself, “What is my next big bang/impact?  “What else can I put my hands to that will define success in my life and fulfill me?”

What Are Some More Attributes Of A Good Leader?
Good leaders are visionary but are not void of understanding practicality.  As a visionary, you are supposed to know the forecast, what, the big goals and strategies are  3 and 5 years from now   However, you can’t be so ‘Big Picture’ focused that you fail to understand the practicality of things that need to happen in order for your vision to take place.  Visions can be so stretched that they are no longer practical.   I believe you have to live in two realms – the realm of tomorrow but be grounded in the absolutes of today.  Be a leader that inspires people without frustrating people.  We have to be inspirational in ‘the stretch’, but not frustrating as in unattainable.

Leaders need to be strategic, but understand tactics.  You should understand the forecast – but you need to understand what you are asking others to do.  We pay people to do tasks and have answers, but as leaders we need to understand the basics.   Is that a one day task or a 5 day task?  What resources are needed to complete the task? Not to have a foundational understanding of your request and be responsible for delegation and timelines can be dangerous for a leader.

Good leaders hire what they are not.  You don’t hire what you are the same way you don’t duplicate who you are, as I mentioned earlier.  You hire your weaknesses – you hire your deficiencies – that’s how you manage to appear excellent all the time, because what you don’t know someone on your team should know.  You hire people to fill in your gaps – be what you are not. And allow them to do what they are supposed to do! 

How Did You Develop Your Leadership Style?  What Did You Learn Early On In Your Career In Leadership?
You learn leadership in two ways – first by watching it, being under leaders and then by trial and error, by your own experiences. In other words, experiential and observation.  I learned under leaders who were  really good role models and some who were  really bad at it.  And I will tell you that I probably learned more about leadership from the bad leaders than I did the good ones.  Observe but don’t absorb.  All the things that managers did to me that made me feel stifled, dehumanized, unappreciated, underdeveloped, underutilized, misunderstood – all of those things impacted me.  There was a season in my career that was quite rocky before I came to myself and committed that what I was experiencing is  exactly what I would never become and do to others.   So I went to the extreme of what I didn’t want to be – learned the lessons, and came to a sweet spot of where I wanted to be - the balance between a people manager and a project manager.  Every leader has to figure it out.  We become so functional as leaders that we forget that our first job is really leading people.   People are the job.  People will do the function. I want to manage by consensus but not by default.  I am not afraid to make a decision when a decision has to be made, but I want to take you on the journey with me.    

You Said You Grew Up In A Pastor’s Household.  What Effect Did That Have On Your Leadership Style?
My father being a preacher was highly impactful on my life.  Watching his innate ability to meet people where they were and bring them to where he was – simply  incredible .  A leader is not someone who sits behind their desk in the corner office,  but a leader will meet them where they are so there is a feeling of collaboration - taking them through the process.  My father taught me to never throw a person away because there is always some value in every human being. The leader’s job is to find it.

I didn’t have significant challenges in my career with turnover because I really believe there is something special in every employee and I owned  the job to find it  and bring the best out of them.  Making a people connection does not mean making a familiar or common connection – I want to make a personal connection.  I need to know you enough that I can see the gift inside of you.  I need to know the gift inside of you so I know how to apply it to meet my goal, my plan, my vision, etc..  How do I bring the best out of you, to get what I need from you.  That is business and business is about people.  There is no such thing as doing business without doing people! 

What Is More Important To An Individual’s Success, Personal Brand Or Company Brand? 
Personal Brand – I am going to scream “Personal Brand!”  Here is my logic, companies are inanimate objects, they are things.  The thing that makes a company a living breathing organism is people.  There is no corporate culture or corporate brand without the people that run it. The leader’s brand is what makes that department feel a certain way – it will take on the persona of its leader.  The leadership demonstrates how we are going to function, here is the story we are going to tell, here is how we are going to go about our business.  You don’t start with the way you do business – you hire the right people, and then they start developing the business and its brand.   






Magnate Marketing & Consulting specializes in brand strategy and communication solutions for corporations and small businesses through consulting, coaching and training. Yashima, a brand expert and strategist, is often referred to as a Brandologist not only due to her nearly 20 years of brand experience, but the creation of propriety systems to assess corporate brand and communication challenges, BrandScan™ and a coaching model Brand-O-Nomics™ to help small business owners establish profitable brands through marketing, sales and a renewed mindset.


Saturday, October 15, 2011

The View From Pete Berol's Office At Eastern University


Pete Berol is the Executive Director of Direct Marketing at Eastern University.  Husband, Dad, Marketing Guy who does all his own stunts. Aikido student, speaker, cooking enthusiast, occasional consultant and life long learner. 

What Is Your Leadership Style? 
I am all about The Team.  I hire people who don’t want bosses. If you need me to be your boss, you probably don’t want to work for me, because I will make you nuts.  Someone that needs high level of direction probably isn’t for me.  I basically lead a Creative Idea Factory Implementation Structure.  I am a marketing guy at my core, even though I am an operations guy who loves leadership.  Those are the three things that I truly love.  I want to be able to say “…here is the idea, it lines up with the company’s goals, with our mission, it supports the mission, now how do we get there.”  I have some ideas, but I don’t ever want to be so in love with my ideas that I don’t hear well. So for me to have to hire somebody who needs me to lay it out from A to Z, than I’d rather either to do it myself, or better yet hire someone who is more than willing to take the framework, and fill it in with their own passion and skill set.  

You Stated, As A Leader, You Need To Hear Well.  What Does That Mean? 
You have to be very very comfortable with expensive mistakes – not company killing mistakes.  Last time I checked, I’m really really sure I am not perfect.  I’ve made some mistakes.  The vast majority of the mistakes are meaningful mistakes.  Well supported, well thought out – STINKERS!  Mistakes are all about learning.  Mistakes are kids learning how to walk – they fall down a lot.  And if you have a young staff, as I do, they really don’t want me to be their boss, they want me to be their coach.  The only time they want a boss is when they are in trouble.  Not career trouble – not HR trouble.  More like, I am in the weeds in this project and I need some guidance.  Our staff meetings (at Eastern University) are about challenges.  Somebody has a problem, and the group is there to help.  The meetings are not the “rah rah” type.   

What Frustrates You About The Way Some Leaders Go About Their Business?
This tension between Law and Mercy. There is the law and there is grace.  Sometimes the danger that I found is that nice gets confused for good.  There are times in business where standing up and firmly, respectively and ruthlessly, and when I say ruthlessly, I mean in the nicest way... saying NO is the greatest gift an organization can get.  It’s when you get the AHHHH – I don’t know.  When you get a leader that is comfortable with ambiguity is when an organization suffers.  My frustration with some leaders is indecision - just make a decision.  We are going to go this way.  I maybe 80% sure of this route, and we will course correct as we go, but don't stay in the harbor waiting for the perfect time to move. 

Leadership is not about what you do with leadership theory.  Leadership is basically blocking and tackling.  Every leader we know has done basically the same things - passion, direction, creativity – those things really drive organizations. Looking at the companies many of us admire and see what drives them.  I am sure you will see consistency in how their leadership acts and what they promote inside the organization.  

How Did You Develop Your Leadership Style?
Painfully!!!  I still yell too much.  My mom was a passionate Irish Catholic woman.  Three or four major influences in my life.  Starting w/my dad who was a military officer for half of his adult life, and the other half was a banker.  Here is a guy who literally led people to battle.  One of his hallmarks was how much fun he had with his folks at work.  This focus on team came from my dad’s understanding that Arnold Schwarzenegger, Sylvester Stallone, and John Wayne only work in the movies.  In the real world, this movie stuff doesn’t survive. My mom’s passion –the idea of the intersection of creativity and passion.  I mean how do you separate yourself from your family.  I had a long time friend whose father was a business executive who was a mentor to me.  Watching him run the Hearst Tool Division.  I learned a lot.  I did my graduate studies in counseling and my clinical training in a psychiatric hospital.  The best business training I did was doing 400 hours of counseling in a psychiatric hospital.  It teaches you that everyone is nuts - some of us are just more so than others.  In fact, some of the craziest people were the ones doing the training!  If you realize that everyone has their quirks –  their moments of craziness - you get a little more relaxed when leading them.

What Have You Learned Along The Way In Regards To Leadership? 
I think anyone can read a balance sheet – at least you can be taught to read a balance sheet.  I think business in general has made the mistake in saying “you know what we need here is another accountant.”  Don’t get me wrong, I am not knocking accountants – I depend on good accountants.  But I think we need to put more value in being able to understand people.  You’ve got to understand people.  Your “to do list” and your financial balance sheet doesn’t mean a thing when the person sitting across from you tells you that they have cancer.  You cannot replicate a person’s brain or their heart.  At least I don’t think we will be able to for quite some time.  Organizations run on people.


How Do You Keep Your Team Engaged?
I am always asking my staff… “What do you want to do next?”  As a leader if you’re not helping your folks become what’s next, then you’re not doing your part as their leader.  “What’s Next” becomes part of their annual review, you know what, “What’s Next” becomes part of their hiring!  If I can find the way to give them the time, the head space to think about what’s next…to borrow the computer for the weekend… to help them grow in that direction…you want to talk about loyalty.  You’ll get loyalty without a doubt.  My team has four hours of week of what I call Blue Sky time – work on whatever you want – it doesn’t have to be work related.  Most times, it is and you would be surprised what comes back to the group.  The questions on our wall are always “what’s next next”…what’s the “thing” coming down the road that people are just starting to talk about…it doesn’t always have value, but the fastest way to hell is top be in love with your own process, your own methodology. 



What Other Questions Do You Ask Your Team?
I also ask the staff the question… “To what end?”  How does what we are talking about support the business goals…the business mission…if we can’t tie those things together than we have to ask ourselves does it make sense.  On my team, I’m the crazy idea guy.  I come into the office and I start talking about my latest idea that I came up with while driving in and my staff looks at me and says… “Okay Pete, that’s great, but how does that support the vision?”  Sometimes, it maybe an idea whose time has not come yet.

Another question that we ask ourselves is one I got from a mentor of mine, Howard Harold – a history professor with a futuristic view.  He actually started my division.  On his desk, he had a triangle metal sign that stated, “What Do You Suggest?”   I have since then added “Don’t Bring Me The Problem!” Anybody can bring the problem.   How you bring value is bringing the solution.  We hear problems all day long – what companies need are solutions.

What Advice Would You Give Business Leaders Today?  
First thing that comes to mind is leadership requires a bit of pathological optimism.  Otherwise, you would look at economy, and you would say, why bother!  Don’t fall into the “Magic Thinking” mode.  Magic thinking – someday my prince will come, some day the economy will turn around, some day the business will come back.   Organizations that have not returned to discipline of the market place make switches in panic.  It’s that old Vince Lombardi story…Coach Lombardi would start every season with, “Gentleman this is a FOOTBALL” – every first practice, every year.  No matter how many years you played for Lombardi, you heard that point at the beginning of the season.  Submit yourself to the discipline of the marketplace. 

Focus on where you want to go – the mission is timeless – the vision, the direction is time bound – have the ability to say that is not what we do. The gift of giving NO to the organization.  It maybe great idea, but it is not what we do.  It is not lined up with our vision, our goals.  That ability to say no – that’s where ruthless comes in – is so important to an organization.  I think when people and businesses panic, the money trail becomes very attractive.  

Listen, everybody knows how to lose weight – eat right – eat less – exercise.  Yet it’s a 3 billion dollar business. There is only one way to do it – and it starts with discipline.




Eastern University is a Christian University dedicated to the preparation of undergraduate, theological and graduate students for thoughtful and productive lives of Christian faith, leadership and service.  The University’s vision is dedicated to ideas, inquiry and the development of people of faith who will enhance the quality of society and the church

Tuesday, October 11, 2011

You Have To Start With The Beginning...


My name is Steve and I am a recovering FIRED EMPLOYEE.  On December 2, 2010, I was fired/terminated/contract not renewed (choose one) by my employer of over 14 years. 

As in most life changing events (and after 14 years of working with the same company, I considered termination from the company “LIFE CHANGING!”) I was a little taken aback, and as you can imagine, had that look on my face that showed more than just a little concern.  (Looking back, shame on me for not having a network already in place that I could turn to for support!)  

When I took a second to catch my breathe, I looked at this life changing event as an opportunity – an opportunity to change my habits, to change my thinking, and to change my way of going about my professional life.   I looked at the business trends, picked up a few books, (one that stood out was “4 Steps To Building Your Future” by Dan Schawbel) and began preparing/creating the next opportunity which would include social media.  Enter #LeadershipChat, and my entrĂ©e into the social network called TWITTER.  

Sure, I had a Twitter account, @SPGONZ, and had sent out a few tweets (less than a 100) to several associates.  My tweets focused on poking fun at others in my small circle and reminding myself not to take life too seriously.  Being a big fan of self improvement and leadership, I had read in Schwabel’s book that one of the best ways to utilize social media is to become part of a group, and build a network of people with similar interests and talents.  It was at that time that I discovered #LeadershipChat.  And Tuesday nights have never been the same!  (Typing a 140 characters or less to get a comment in during a Tuesday Night Group Session on #LeadershipChat is definitely an art form!) 

For having never been a part of social network group before, I am fortunate that my first experience was with #LeadershipChat.  Yes, I have heard and experienced that there is a lot of flash and no substance in the social network world.  (Heck, there is a lot of flash and no substance in the REAL WORLD!)  With #LeadershipChat, the substance is not only in the conversation that happens every Tuesday night, but more importantly, in the interaction after Tuesday night.  The knowledge, the insight, the experiences shared by the #LeadershipChat community has been invaluable as I continue to reinvent myself.  As I mentioned to someone one day who didn’t understand my enthusiasm over Twitter and #LeadershipChat, when would I have gotten the chance to meet and learn from Lisa in Chicago, Lou from Boston, Steve from New York,  and Ted from Florida. (And that is just a small sample.  There are many many more!) 

And while I won’t say #LeadershipChat is the only group I follow, I will say it was the first group I followed, and I am forever grateful.  Happy One Year Anniversary #LeadershipChat, looking forward to many more Tuesday Nights of non stop tweets, and lots of cannoli! 

One final note…what better way to mark one anniversary than by starting a new one…The first post of The Office With A View.   
(Look for my first interview with the Pete Berol,  the Executive Director of Direct Marketing At Eastern University.  And one heckuva leader.)